You know, I used to do this with my other car.
Since I have no time to stand there b/c I leave the car then go to work, this is not always possible.
But I agree...my sister was fucked over many times by many volvo dealerships and eventually she just stayed and watched all the work.
I brought it to the dealer b/c I figured my car is new and how hard can it be to put summer tires on and do a friggin balance/alignment!