this is a game we all play!!! try to put yourself in her shoes...think how many emails she gets ,how many orders,all the shippers she deals with ,with such a big list of products from so many places. Even Sears messes up orders on TVs etc...granted it gets fixed in less then 3 months but what we are doing is illegal and takes along time. Some of her shippers may go bad...it can take time to fix things.You are not the first and not the last...but she will come up with your stuff...and if it was so easy to ship and handle we would all do it.I understand warning people but until she really just does not ship and drops out of site...which she will not , just hang tight. QUAD will fix it...and once you get your stuff just order from someone else! i understand your pain trust me...i ordered 1000ius of GH from the maker and they screwed up packaging and it got snagged and i was shit out of luck! peace it will come!! one way or another