What would you have done?

[miplank]

you should've told her you had a sure thing..put it in something that would've lost all her money...and then said..."guess I was wrong, maybe you should find someone else to help you"



Okay...that's mean....What you did was good

 

[AztecWarrior]

Only problem is she looks worse than java's girl.

Fuck it!!! I'd go for it!! Opps. Did I just type that out??

 

[Chocolate_Thunder]

I would have sent her the ACATS paperwork to sign about 2.5 years ago.

Should have.

 

[jerseyrugger76]

I'm hoping she asked you to liquidate everything. Wayyy back when I was a broker, I inherited an account from some douchebag who left the firm. He wasn't very attentive to this woman's needs, made a couple of rotten picks, and she was pissed. So, I get this call out of no where with this bitch on the other end screaming and yelling at me, as if *I* had been calling the shots on her portfolio the whole time. I try to calm her down, empathize, etc. and then she starts to get really abusive. Finally, she says the magic words, "Just liquidate everything and send me a check." No problem lady. I suspect she was under the (mistaken) impression that commission rates were determined by the firm or perhaps the size of the transaction and not at the discretion of the broker. Well, my hand slipped and I ended up charging her double my normal rate for those liquidating trades.

Lesson to be learned: nice clients get discounts, being a bitch can be very expensive.

 

[OneBreath]

You did everything you could and the account was small, it wasn't worth. You definitely did the right thing. Well done.

 

[Chocolate_Thunder]

I'm hoping she asked you to liquidate everything. Wayyy back when I was a broker, I inherited an account from some douchebag who left the firm. He wasn't very attentive to this woman's needs, made a couple of rotten picks, and she was pissed. So, I get this call out of no where with this bitch on the other end screaming and yelling at me, as if *I* had been calling the shots on her portfolio the whole time. I try to calm her down, empathize, etc. and then she starts to get really abusive. Finally, she says the magic words, "Just liquidate everything and send me a check." No problem lady. I suspect she was under the (mistaken) impression that commission rates were determined by the firm or perhaps the size of the transaction and not at the discretion of the broker. Well, my hand slipped and I ended up charging her double my normal rate for those liquidating trades.

Lesson to be learned: nice clients get discounts, being a bitch can be very expensive.

I don't even have the guts for that, but I totally agree.

 

[drsketch]

I would have done the same thing you did but probably slightly nicer.. Sometimes the puzzle pieces just do not fit and it will be a better fit for this client to get services elsewhere.

 

[heatherrae]

On the other hand, you were consistently losing her money for 4 years...

 

[stosstruppe]

Only took you 4 years? Fuck me, patience of a saint, or hassle from above?

 

[Chocolate_Thunder]

On the other hand, you were consistently losing her money for 4 years...

No. I kept copies of the checks. I received one from her in 2004 and the 2008 distribution far exceeded her 2004 rollover. This is after all of the fees and expenses to get out of the account.