What would you have done?

[Chocolate_Thunder]

So I have this client who likes to call and complain all of the time about how she is losing money in her IRA. On the rare occasion other clients will complain which I can usually resolve the issue within a few minutes.

This one client (we'll call her client X) just likes to bitch, complain and yell. Personally I just think she is miserable. I have been dealing with this for 4 years now and I finally just told her "I obviously can't service your account the way you would like so please take your business to someone who can provide you with better service". I just fuc$ing had it.

I have bent over backwards for this client, numerous times. As I will for any client but this was getting out of hand.

What would you have done in this situation? I know you can't please everyone all of the time but this was just painful to deal with. The good part is the account was fairly small and I don't have to deal with it anymore.

 

[ricco561]

So I have this client who likes to call and complain all of the time about how she is losing money in her IRA. On the rare occasion other clients will complain which I can usually resolve the issue within a few minutes.

This one client (we'll call her client X) just likes to bitch, complain and yell. Personally I just think she is miserable. I have been dealing with this for 4 years now and I finally just told her "I obviously can't service your account the way you would like so please take your business to someone who can provide you with better service". I just fuc$ing had it.

I have bent over backwards for this client, numerous times. As I will for any client but this was getting out of hand.

What would you have done in this situation? I know you can't please everyone all of the time but this was just painful to deal with. The good part is the account was fairly small and I don't have to deal with it anymore.

Is she the one in your avi and you’re administering her IRA?

 

[AztecWarrior]

Bend her over and put in her ass raw. All hardcore triple XXX and shit!!! That will teach her.

 

[jnevin]

I probably would have done the same thing, but there isn't a manager alive that'll back you up on that one.

 

[jnevin]

Well yeah. Surprise buttsecks could be worth a try as well.

 

[Chocolate_Thunder]

Is she the one in your avi and you’re administering her IRA?

No, I'd be administering something different.

 

[Chocolate_Thunder]

Bend her over and put in her ass raw. All hardcore triple XXX and shit!!! That will teach her.

Only problem is she looks worse than java's girl.

 

[AztecWarrior]

Well yeah. Surprise buttsecks could be worth a try as well.

It get's the point across.

 

[chefbone]

Are you hurting for clients...fuck her dude....

 

[jerseyrugger76]

I would have sent her the ACATS paperwork to sign about 2.5 years ago.

 

[miplank]

you should've told her you had a sure thing..put it in something that would've lost all her money...and then said..."guess I was wrong, maybe you should find someone else to help you"



Okay...that's mean....What you did was good

 

[AztecWarrior]

Only problem is she looks worse than java's girl.

Fuck it!!! I'd go for it!! Opps. Did I just type that out??

 

[Chocolate_Thunder]

I would have sent her the ACATS paperwork to sign about 2.5 years ago.

Should have.

 

[jerseyrugger76]

I'm hoping she asked you to liquidate everything. Wayyy back when I was a broker, I inherited an account from some douchebag who left the firm. He wasn't very attentive to this woman's needs, made a couple of rotten picks, and she was pissed. So, I get this call out of no where with this bitch on the other end screaming and yelling at me, as if *I* had been calling the shots on her portfolio the whole time. I try to calm her down, empathize, etc. and then she starts to get really abusive. Finally, she says the magic words, "Just liquidate everything and send me a check." No problem lady. I suspect she was under the (mistaken) impression that commission rates were determined by the firm or perhaps the size of the transaction and not at the discretion of the broker. Well, my hand slipped and I ended up charging her double my normal rate for those liquidating trades.

Lesson to be learned: nice clients get discounts, being a bitch can be very expensive.

 

[OneBreath]

You did everything you could and the account was small, it wasn't worth. You definitely did the right thing. Well done.

 

[Chocolate_Thunder]

I'm hoping she asked you to liquidate everything. Wayyy back when I was a broker, I inherited an account from some douchebag who left the firm. He wasn't very attentive to this woman's needs, made a couple of rotten picks, and she was pissed. So, I get this call out of no where with this bitch on the other end screaming and yelling at me, as if *I* had been calling the shots on her portfolio the whole time. I try to calm her down, empathize, etc. and then she starts to get really abusive. Finally, she says the magic words, "Just liquidate everything and send me a check." No problem lady. I suspect she was under the (mistaken) impression that commission rates were determined by the firm or perhaps the size of the transaction and not at the discretion of the broker. Well, my hand slipped and I ended up charging her double my normal rate for those liquidating trades.

Lesson to be learned: nice clients get discounts, being a bitch can be very expensive.

I don't even have the guts for that, but I totally agree.

 

[drsketch]

I would have done the same thing you did but probably slightly nicer.. Sometimes the puzzle pieces just do not fit and it will be a better fit for this client to get services elsewhere.

 

[heatherrae]

On the other hand, you were consistently losing her money for 4 years...

 

[stosstruppe]

Only took you 4 years? Fuck me, patience of a saint, or hassle from above?

 

[Chocolate_Thunder]

On the other hand, you were consistently losing her money for 4 years...

No. I kept copies of the checks. I received one from her in 2004 and the 2008 distribution far exceeded her 2004 rollover. This is after all of the fees and expenses to get out of the account.