I ordered dec 2nd and received a confirmation of payment from alertpay. Since then I wanted to check the status of my order on the rx site but can no longer log in under the name and password I used when I placed my order. So I put in my email to have my password sent to me. They never emailed it. So I went to their help center and descibed my issue and never got an email for that either. So WTF is going on?