Opinion about the Protein Factory
Here's why you might not want to buy protein, or anything else, from Protein Factory:
About July 23rd, I talked with Alex (the owner? of P.F.) and told him I needed CFM Whey Isolates for my father who has ESRD (End Stage Renal Dysfunction). He quoted me prices and turned me over to Eva, his assistant. I ordered 5lbs (1 lb ea. of choc, van. orange, banana, and unflavored). Eva quoted me shipping for UPS Ground, UPS 3day, and USPS Priority Mail. I chose Pr. Mail, since it was $5 cheaper than UPS 3day and my experience is that Pr. Mail takes only 2 to 3 days from the East Coast. Eva quoted me a total including the shipping and said my order would go out the next day.
After a week, I had not received my order. I called. Eva answered and said, "They had to wait until they went to the post office and that was just yesterday." I reminded her that she told me it would go out the next day and that the reason I chose and paid extra for Pr. Mail was to get it faster than UPS Ground. She put me on hold. Alex got on the line and told me, "We do each order custom and it can take up to a week to prepare." I told him that I wasn't told that. He said, "Well, it went out yesterday, so you'll get it in a few days." (
It seems funny that a simple 5lb. order would take a week to prepare).
After another week, I still had not received the order. I tried calling Alex, but was told he was busy. So, I faxed Alex to complain about the non-receipt of my order. I stated what had already occurred and that I needed the protein to help my father with his kidney failure. Alex faxed me back. In a short sentence he half-apologized for the "inconveniences" and then spent 3 paragraphs going on about how this is going to cause "him" problems. He said that despite the "misunderstandings" I was going to get my protein. He said he "hoped I would understand the mishap." In a fax, I replied that if my shipment had gone out when I was told it would (and noted that his website states that all orders go out within 2 days), then I would have had the protein 10 days ago. I said I wouldn't be unreasonable and expect him to "overnight" it to me, but that I would appreciate it if he got it to me within 3 days, using whichever route he wanted (i.e., UPS 3day or USPS Pr. Mail).
Now STILL ANOTHER WEEK has gone by and I STILL HAVE NOT RECEIVED my order. Nor have I received any response from Alex. (
This has all the earmarks of a con. Fortunately, I paid with a MasterCard, so the charge will be reversed).
I would advise anyone planning to do business with the Protein Factory to be very careful AND only pay by credit card.
Paul Anacker, JD
Editor of
Biological Aging Measurement by Ward Dean, MD.
Nationally and Internationally recognized expert on GHB, GBL, BD, and related products, in addition to other supplements. (With 35+ yrs in alt. med. & 24+ yrs in law -- defending sellers & users of nutritional supplements the FDA/DEA tries to label as Controlled Substances or Analogs; advising other attorneys with clients in similar situations; and advising traditional -- and even ACAM, A4M, holistic, etc. -- MDs about nutritional supplements).
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