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About to order from 4RX. Any Feedback?
- Thread starter Harleymarleybone
- Start date
Still waiting on mine.
Since these guys advertise on the site they should read it as well. It's a shame because they have good stuff at really good prices.
I wonder if they knew that their orders can either double or be cut in half solely based on customer service. They should get their shit together. Same day shipping isn't that hard.
Anybody listening?
Since these guys advertise on the site they should read it as well. It's a shame because they have good stuff at really good prices.
I wonder if they knew that their orders can either double or be cut in half solely based on customer service. They should get their shit together. Same day shipping isn't that hard.
Anybody listening?
Hey guys,
I just got to go through the thread and read all the comments.
A few things…
First off, I want you all to know that I insisted to be on the forum here for you guys to have another channel off communication with us and to get all the support you deserve. We respect EF and the members, as well as our customers. You can chat & call 24/7 or post here and I will check in daily to reply. Just an extra something for you guys
I saw a few negative comments about our Customer Support…It is NOT outsourced…Our Customer Support is ours. I personally hired the agents and team leaders, they are trained by our management staff (North American) and they are getting better and better. Obviously cost is an issue and like most large corporations, Asia, India, is the best option, I am sure you all understand.
I also saw the comments on delivery time…There has been a period between February & March where shipping was delayed greatly due to some law changes in the countries where we ship from. We were able to circumvent that and now shipping time is much more acceptable. We are also opening a new shipping point in North America which will guarantee a much faster delivery time (7-10 business days).
Within 2 weeks we will also offer an Express shipping option with online tracking which will also be faster.
In respect to our products, I can assure you all you are dealing with an online pharmacy that purchases the generic medications from internationally known Laboratories such as GenPharma & Cipla. These laboratories have been in business for decades manufacturing high quality generic meds under strict WHO & FDA guidelines.
Once we ship the order, there is always the risk of it being lost or stopped by customs we have no control over that. But 4rx has a upfront 100% satisfaction guarantee covering the quality & shipping of the product.
That being said, I want to thank EF for giving us the opportunity to be on the forum and part of the “family”. Remember, by supporting us you support EF, so it’s in everyone’s interest for everybody to be satisfied.
There is a new thread which I think we should use from now on:
http://www.elitefitness.com/forum/s...tomer-support-appreciation-thread-597892.html
So if any of you have any questions or comments, please let me know, my name is Sam.
Regards,
Sam
I just got to go through the thread and read all the comments.
A few things…
First off, I want you all to know that I insisted to be on the forum here for you guys to have another channel off communication with us and to get all the support you deserve. We respect EF and the members, as well as our customers. You can chat & call 24/7 or post here and I will check in daily to reply. Just an extra something for you guys
I saw a few negative comments about our Customer Support…It is NOT outsourced…Our Customer Support is ours. I personally hired the agents and team leaders, they are trained by our management staff (North American) and they are getting better and better. Obviously cost is an issue and like most large corporations, Asia, India, is the best option, I am sure you all understand.
I also saw the comments on delivery time…There has been a period between February & March where shipping was delayed greatly due to some law changes in the countries where we ship from. We were able to circumvent that and now shipping time is much more acceptable. We are also opening a new shipping point in North America which will guarantee a much faster delivery time (7-10 business days).
Within 2 weeks we will also offer an Express shipping option with online tracking which will also be faster.
In respect to our products, I can assure you all you are dealing with an online pharmacy that purchases the generic medications from internationally known Laboratories such as GenPharma & Cipla. These laboratories have been in business for decades manufacturing high quality generic meds under strict WHO & FDA guidelines.
Once we ship the order, there is always the risk of it being lost or stopped by customs we have no control over that. But 4rx has a upfront 100% satisfaction guarantee covering the quality & shipping of the product.
That being said, I want to thank EF for giving us the opportunity to be on the forum and part of the “family”. Remember, by supporting us you support EF, so it’s in everyone’s interest for everybody to be satisfied.
There is a new thread which I think we should use from now on:
http://www.elitefitness.com/forum/s...tomer-support-appreciation-thread-597892.html
So if any of you have any questions or comments, please let me know, my name is Sam.
Regards,
Sam
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