J is correct, Cheapinz is an EF sponsor and quiet frankly one of the best companies here to deal with! As J said pm Cheapinz , or try your order later on, it could be a server issue! Best of luck to you!
in my experiences, i dont think for a second an ef sponsor isnt short of at least efficient and professional, best bet as said before is contact them and complain, other than that all i can say is i have had positive experiences