For those with EF mail probs.

[Ryvor]

The first error I was getting for the past few days was:

java.lang.nullpointerexception error.

Now I get this long error message when i try to connect with any EF e-mail account.

This is what it says:

Error authenticating with the server - hushclone.java.security.keystoreexception: java.net.ProtocolException: com.hush.core.client.net.Error: Server Error Private key operation from (IP address here) presented a nonce that's not in the database.

 

[Zyglamail]

Ryvor, I just tried to log in a second ago and got that error to so it must be a server issue. Im sure there working on that.

 

[Ryvor]

Yeah, I guess they just fixed it because I was able to log on with another account just now. But I'm still getting the first error, the java.lang.nullpointerexception error with my main account.

 

[boss]

ok for my e-mail........im still fucked!!!! eveything goes good up to entering passphrase......i enter my passphrase and then BAM......a microsoft little window pops up and says........com.hush.core.security.format.bad data format execption.........what the hell does that mean? i had someone who knows about computers look at it and she couldnt figure it out either........so i really need to get to my e-mail and NOW......what can i do? anyone...anyone...anyone?

 

[Zyglamail]

ok for my e-mail........im still fucked!!!! eveything goes good up to entering passphrase......i enter my passphrase and then BAM......a microsoft little window pops up and says........com.hush.core.security.format.bad data format execption.........what the hell does that mean? i had someone who knows about computers look at it and she couldnt figure it out either........so i really need to get to my e-mail and NOW......what can i do? anyone...anyone...anyone?

Have you gone through the steps I have outlined in the first post of this thread?

If I recall your using IE 5.5, goto microsofts site and download IE 6 and try it again.

 

[Ryvor]

boss, to figure out if it's something on your end or something wrong with the program. Create another account and try to log in with that. If you succeed, then it's most likely not a problem on your end and a problem on their end. If it still doesn't work, then upgrade to IE 6. I personally don't want to upgrade to IE 6 as I know that it won't fix the problem. I'm able to access EF mail with another account that I created so I know that my regular EF account got screwed up some how.

 

[Fat Bastard]

I'm still can't get into my email account. I tried the steps you outlined, Zig , but they didn't help me. I downloaded explorer version 6 but that didn't help either. I'm not getting any error messages or anything. When I try to log in it says that there is no account with that name. I never even get to the prompt that asks me for my passphrase. It's probably something simple but I'm just not that good with this stuff.

Thanks for making this sticky; maybe everybody can get their probs. fixed soon!!

 

[duckster34]

a question bro

ZYG i am not having trouble getting in to mail but all of my contacts are gone, is there anything to do about this? please let me know what to do if anything, thanks bro

 

[Zyglamail]

I consider myself pretty computer literate (worked with them all my life and am a tech by trade). However, I dont have access to the systems the mail accounts reside on or anything so aside from trying to guide people to fixes on their end, there isnt anything I can do. Thats why I created this thread and made it a sticky. I was hoping people would actually give details accounts of what they are doing and the problems they are having. However some people would rather just bitch in this thread instead of postung anything productive which makes it less likely that someone on the inside at EF will read this thread and actually try and fix accounts with problems.

 

[boss]

boss, to figure out if it's something on your end or something wrong with the program. Create another account and try to log in with that. If you succeed, then it's most likely not a problem on your end and a problem on their end. If it still doesn't work, then upgrade to IE 6. I personally don't want to upgrade to IE 6 as I know that it won't fix the problem. I'm able to access EF mail with another account that I created so I know that my regular EF account got screwed up some how.

thats a good idea but then how do i get all my e-mails in the old account? those are what im trying to get!! also the IE6 doesnt mesn dick to me.......as i said im a computer dummy.......trust me.