I just placed an order on Anagen. I usually have the order within 2 weeks. I saw they have Express Courier for $18. Maybe you ordered wrong. They have a VERY CONFUSING web site that is hard to navigate. I've received Tamoxifen and Clomiphene from them 2 or 3 times. I ordered Panadeine (Tylenol with Codeine). And I ordered some other stuff. Like I said above, I never had any problems. If they did not charge your card, maybe you should try to re-order. Their prices cannot be beat. I believe they are out of New Zealand, but maybe they don't speak English. But I thought NZ, like Australia, spoke English. Who knows? Good luck with that order.