Yep CS sucks.
I too got a higher bill for the first FEW months, but now it's all worked out. I have 3 boxes.. 1 HD- 1 HD DVR- 1 regular box, all the movie packages except for Cinemax, I catually got the new HDTV after a month or so, all for $153/month. That includes their internet security features for 3 pc's in the house for $5/month. Not bad for an awesome picture. I wouldn't go back to cable because of the PQ alone. I want the best PQ I can get.
Yes, cable said they'd pay my fee to come back to them AND gave me an almost too good to be true deal, but still, fuck that. Verizon is just getting better and better and their whole way of distributing the channels is superior. Cable compresses the hell out of HD. Fuck that. FUCK IT!
I'm staying with Verizon until something better comes along. good luck with that.
Oh yeah, I got a 2 year contract. So the price won't go up for at least that long.
I also just placed my cell phone (V) on the same bill each month and got 2 free months off my cell phone bill. ha! Not bad.
Oh yeah, that also includes calling from my home phone to my (any of 4) cell phones for free. no airtime minutes used.