My offer stated I could use the coupon toward any e-book or karma package. I purchased another month of plat plus two 9.95 karma deals. I think because one purchase wasn't covered while the other two should have been is the main reason I was still charged (although other members were still charged despite using the coupon for it's intended item). You eventually helped me out, so it's all said and done. E-life goes on.
BRR, while I appreciate the eventual conclusion we reached, I still think the collective EF administration needs to work more as a more cohesive unit. What the coupon was good for does not make up for taking so long to reply. When someone did reply, it was terribly unprofessional. If you notice, whenever George posts or handles a situation, it's always in a friendly and courteous manner. He always treats his customers as they are correct. He approaches them with an open mind. He never puts them down or makes them feel as if they did something wrong by bringing up an issue. When I mentioned "cohesive unit," I was referring to having the same type of attitude toward the customers. Yourself, GS, and Digger should always handle situations the same. Not doing so makes the customers of EF to think differently of those who run the place. It's like when one parent tells his son he can attend a party while the mother says he can't. You know what I'm saying.
Lestat, I think it's great you decided to team up with the staff and expand options, as well as your wallet. I know how things like this work, and believe me I jump on these opportunities just as fast as the next bright-eyed and bushy-tailed entrepreneur. But, you have to realize you are losing the respect of EF members at an alarming rate. Do me a favor and don't compare Dunk's way of handling this with mine. You don't know what was privately said between myself and BRR; and I made just as much a fuss as he did. There is a huge different when you pay for something online and in person (at a brick & mortar business). Paying for something online (especially using a coupon that didn't work) and not receiving the described goods fills me with rage. I think the fact that the EF admin didn't respond to this issue in a timely manner was worse than everyone "flipping out" on them. They got what they deserved. All it took was a thread by GS, BRR or Digger that the issue was being handled, and all who wanted a refund would receive it within the next day or so. Instead, they locked the threads in fear of bad publicity. Well, I have news for you. If they are so concerned with what the customers think, why would they A) market a coupon that didn't work OR B) take their sweet time dealing with the problem?
Carry on.
Please Scroll Down to See Forums Below 
