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N2BM 24/7 customer support is a joke....
- Thread starter Shaitan
- Start date
keep in mind and im not trying to bash u either.. as we spoke by pms already
costumer service hotline is a MUCH better way to get fast answer with ordering problems then emails or pms ..especially with someone who is FLOODED with pms and emails all the time! .. if u had called the ntbm customer service phone number..u would have all your answers already..
i understand u want to aviod long distance changes but this is just reality
needtogetaas
New member
Ok now that I have calmed down and put my self in your shoes I can talk to you without getting Aggravated.
My good friend if you check your spam folders/junk folders you are going to find that my wife angel who handles the support emails for NTBM has answered every single email you have sent to us. You are just not getting them. If you would like I can post the screen shots of my [email protected] sent folder showing the 3 emails we have sent you back in reply to the emails we have sent you...
MY friend. Like it has been explained in the emails that we sent to you. My payment processing center did not take the money out of your account. You tried to get a order to go through a few times and the order did not go through! I can also post a screen shot of my NTBM store back office showing your name and address and all your info showing the orders that say " transaction failed " because did not go through. My payment processing center "declined your order!!!!" and then your tried again and it Declined your order again!!!!!!!
Like it has been explained to you in the emails you are publicly accusing me of not sending to you. Your orders were all declined. However your bank!!!!!!! not me but your bank has placed the money on hold. Because your bank seas a transaction for a set amount was started.. Regardless of if the order goes through or not "your bank" puts the money on hold for 2 to 3 business days...
My friend you have gone on My needtobuildmuscle.net forum and now have come to elitefitness.com and have tried to publicly smear me. you have a history of doing this too? You have been a long time customer and you have attacked me on more then one time ? You seem to take every opertunity you get to attack me? But you come back and order from me for a reason!!! Because you always get taken care of I am sure that is why you come back..
Why cant you give me just a little respect man? I take care of you man how come you cant return the favor?
http://www.elitefitness.com/forum/b...s/my-needtobuildmuscle-experience-656679.html
http://www.elitefitness.com/forum/b...edtobuildmuscle-com-missing-items-653090.html
I have always made sure you were taken care of. But every time you have even the slightest problems its " well lets take it to the board and attack the man..
And this time It is no one else fault but your own for not checking your spam folder/junk folder. The emails every single one of them have been replied to. I have not gotten to your pm because I have a bunch in front of it but I bet I would have gotten to it today..
No one has been ignoring you. We have replied to every single email you have sent to us. Your money will go back into your account in 3 "business days" So if you made these orders on Saturday the money will be back in your account some time tomorrow.
OK bro? So next time I am begging you to please please please!!!!!!! Calm down and check things first before you once again try and publicly put me on blast like you do every single time. I always take care of you and I always take care of everyone. This time all of your emails had been replied to within the hour you sent them. They are all sitting right there in your spam folder bro. And your money will all be back into your account tomorrow. My payment system declined your orders so therefor it is not my system that needs to refund you. it is your bank..
Thank you for your business my friend. I will continue to give you the best service I can. Treat you with respect and do to the ends of the earth to always make right anything that mite be wrong. I care about my customers and we have the best customer service in the industry... I do things for my customers that no one else would ever dream of doing..
I am sorry you got confused and did not see the emails in your spam folder. It was a misunderstanding and now that you know please put me on your contacts list. Thank you and have a great day!!!!!!!!!!!!
Let this thread also serve as a example to others that I don't delete complaints about NTBM. I address them. But at the same time don't be so quick to attack me publicly. You may find the mistake is on you and not me. Thanks guys
needtogetaas
New member
the emails that go to "[email protected]" are replied to on the hour every hour!!!! contacting us by the support emails is a great way to get help. UMMMM it just kind of helps if you check your spam/junk folder and check for the emails.
Our customer service is not a joke lmao. It is, has been, and always will be the best in the industry. I cant help it if a email ends up in some ones spam folder and they dont get it because they never bothered to check.. THen comes to publicly attack me for there mistake lolol...
I can understand the mistake though and I am not mad about it. You made a mistake and then attacked me and its cool. Shit happens.
Shaitan
New member
In that case there is something wrong with my mail, I did of course check the junk mail folder each day to see if anything was sent there. I have not gotten any email at all from you guys and I dont know why.
I take you on your word that your wife has sent them, so therefor I am very sorry for this post, but I promise You that I never got those mails, so you maybe can see why I became worried.
As you have seen in my past posts there has been some issues. I still have paid for a Forged joint repair that I never received and I dont hassle you about that, so the will to be nice is on both sides, not just you. I should add that you where also nice to refund me a seized order.
Experienced first hand, very quick turnaround on emails!
needtogetaas
New member
Yes and if I some how forgot to refund or send the forged joint it was just a mistake but never a intentional my friend. If I owe youa forged joint repair then I want you to have what I owe you bro... You last order got seazed because of need2sleep which is a drug in your country ( kind of sucks) and so is my bridge too because of the pregnalone... Even though you should know your countries laws I took the hit and gave the refund. At the time I also gave like 100 other huge order refunds. I got screwed but I did not let a single person go without. I took the hit for everyone that month.
I still want you to have the liver support though so get with me in a pm and give me your address. I will send the forged joint repair. I am betting I did send it and that order also got snagged or lost. SO in my mind I thought I sent it..
SO lets get you another bottle out in the mail bro.
jmat2407
New member
Yes and if I some how forgot to refund or send the forged joint it was just a mistake but never a intentional my friend. If I owe youa forged joint repair then I want you to have what I owe you bro... You last order got seazed because of need2sleep which is a drug in your country ( kind of sucks) and so is my bridge too because of the pregnalone... Even though you should know your countries laws I took the hit and gave the refund. At the time I also gave like 100 other huge order refunds. I got screwed but I did not let a single person go without. I took the hit for everyone that month.
I still want you to have the liver support though so get with me in a pm and give me your address. I will send the forged joint repair. I am betting I did send it and that order also got snagged or lost. SO in my mind I thought I sent it..
SO lets get you another bottle out in the mail bro.
Wow. Best customer support I have literally ever seen. Needto is the man.
nice way to man up about your mistake bro! good stuff
all to many times u see these threads and once the customer finds out the info he needs.. he disappears without a trace
needtogetaas
New member
NO worries bro... I know it was a misunderstanding... Lets get you that bottle of forged liver support I owe you though. I dont like knowing that I owed you something that I never made right on..
Also I would like to thank my oustanding mod team (Hurricain) Who although the do not own the company go out of there way for members like you... Cain saw your thread and called me on the phone to make sure you were taken care of.. That right there is team work and support at its finest. You can not ever get this kind of a group support system on any other site but here on elitefitness and NTBM.. Mel My Head mod of NTBM also called me about the thread you made that.
That is the support system that we should all consider our selves lucky to have around us. We team all working together 1 person in mind.... The member of the site, or the customer. You made your threads and within mins of both of them my phones were ringing up a storm with leaders wanting to make sure you were taken care of... This same process takes place any time anyone makes a thread like this about any of the sponsors of this site.
SOme leader sees your thread and boom they go right to work contacting the people that needs to be contacted in order to take care of you...
Look how elite has changed!!! 6-7 years ago had you made a thread like this you would prob be banned. At best the thread locked and a pm sent for you to shut your fucking mouth about it... I remember thous days and I remember the leaders in charge at that time. I remember thous people and now I am glad I can stand here today and say I took part in changing all of this...
Cain, Traz,Southernlord, dabuffguy ( I miss my nigga) , swole, Nelson, Ya Omega too ( bitch needs to pull his head out his ass) and many others were on the ground levels of these changes. We got some new peeps like Orbit and others getting on on helping out but I have to give props to the peeps who have been here with me since day one working like hell to make this site run the way it does now.. These people know who they are and I thank all fo you
The Instrumentalist
New member
agreed. this is what i like so much about EF. this thread will stand and be available for anyone who wants to read it.
the fact that things like this do not get deleted, and the OP doesn't just get banned immediately, make me feel comfortable in an environment where if i have an issue, i can discuss it. if i have a product, i can discuss it (regardless of whether it is sold at NTBM, mrsupps, orbit, etc.).
EF is what BB.com could never dream of being. an honest, bias-free forum where information is shared freely and people are allowed to speak their minds.
this thread is testament.
cheers to all the guys making this possible, sponsors, mods, reps alike. this is my home away from home.
needtogetaas
New member
I could have done better. I should have walked away for a few more hours and then come back. I was a tiny bit urked in you can see it in my reply. For this I am sorry I really am. Its not anyones fault its just mistakes
and mistakes happen.. I am learning more and more how to let chillax and not think about my self. It is pride that gets me angry and pride is not good and helps no one. Over time I will get so good at this I will be numb to
any thing that would otherwise drive most men nuts lol.. I will get it down perfect some day... Shaitan is good peeps. Loyal customer and I dont want to lose him as a customer or as a friend..
I could have done better in my reply Shaitan . Sorry bro
and mistakes happen.. I am learning more and more how to let chillax and not think about my self. It is pride that gets me angry and pride is not good and helps no one. Over time I will get so good at this I will be numb to
any thing that would otherwise drive most men nuts lol.. I will get it down perfect some day... Shaitan is good peeps. Loyal customer and I dont want to lose him as a customer or as a friend..
I could have done better in my reply Shaitan . Sorry bro
can we get a group hug up in here
Shaitan
New member
You have no reason to apologize, any sane person would have reacted like you did in that situation. Actually considering you knew that your wife had sent those mails your reaction was very mild
Just want you to realize that this post was originally made just because I thought i was being ignored, so it was kind of 5 days of frustration that came out so I was not very polite in my message and I am very sorry for that. I also stated that I knew you where very busy so I didn't expect a letter from you personally, I am fully aware (from my own experience) that it takes a few days for you to get to any new PM/Mails
I'm very embarrassed about the situation but I always admit when I know I have done wrong. Im actually a bit to honest IRL at times. Just as needto said I would, I got my money back today from my damn bank that caused all this mess.
We have a saying in Sweden that there is nothing bad that doesn't come with a bit of good, guess this is one of those. The bad being me making a fool out of myself and the good is honest promotion of a nice company.
I would feel bad taking the Forged Joint repair after all this, plus I dont really need it anymore. I still would like to order 4 N2 Guard with the discount codes tho, that price is unbeatable. Do you think you will get those to Sweden? So many things in them im not sure if anything is banned here and I feel a bit jinxed from past custom relations.
I am very grateful for your help, you where very nice to call him for me
L
lartinos
Guest
Atleast he said he was sorry. People act like it's a bog joke to go and smear people online like this. For future reference you do not do this unless you were really screwed over! That means getting your facts straight you will be the one who looks bad.
