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Finakits.com aren't to customer friendly are they???
- Thread starter bionicbub
- Start date
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basskiller
Guest
Re: Re: Re: Finakits.com aren't to customer friendly are they???
You first say that you have used every one on the market, now your saying "you've heard" .....
johnboy said:
You first say that you have used every one on the market, now your saying "you've heard" .....
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basskiller
Guest
bionicbub said:
But do you realize that Chem. is covering about 13 or more different boards. Now if 10 of you email him a day from each board... you can see how this would add up.
Plus he comes to the boards to answer questions,plus he has to help fill the orders, plus help the people that can't follow the direstions on how to.
I've obtained two kits from the man, One had a broken empty vial in it, but who cares! I have the other one from the other kit. I'm not going to bother tha man for something I can fix myself!
Give him a little break if he doesn't get back right away.
So easy people turn.
Which e-mail addy are you using?
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Flashguy
Guest
jpg44, bionicbub ----> hit me now at [email protected]
let me know your screen name inthe e-mail -- your first and last name you used when ordering, the e-mail you used when you ordered....I am on this.......this does not make sense... May 10th??
ALSO, PLEASE SEND THE SAME INFO TO [email protected] ATTENTION "TOM". HE WILL ADDRESS THIS DIRECTLY WITH EACH OF YOU. HE DOES ALL THE SHIPPING FOR FINAKITS.COM
Guys...here is the bottom line. If we did delay the order past 6 days...we will refund 100% of your cash and still send the kits (which are in route...as all orders have been shipped)
one more thing BUB -- you state we have been making errors all over the place for the last two weeks? Bro...we send close to 500 kits out a week -- we have screwed up maybe 4 or 5 of them -- 4 or 5 out of 500 ----that is a good ratio for any mail order business.-- so, how do we handle it?....we send the correct kit or parts (often overnight) without anymore cost to the customer ASAP.
Flashguy--
let me know your screen name inthe e-mail -- your first and last name you used when ordering, the e-mail you used when you ordered....I am on this.......this does not make sense... May 10th??
ALSO, PLEASE SEND THE SAME INFO TO [email protected] ATTENTION "TOM". HE WILL ADDRESS THIS DIRECTLY WITH EACH OF YOU. HE DOES ALL THE SHIPPING FOR FINAKITS.COM
Guys...here is the bottom line. If we did delay the order past 6 days...we will refund 100% of your cash and still send the kits (which are in route...as all orders have been shipped)
one more thing BUB -- you state we have been making errors all over the place for the last two weeks? Bro...we send close to 500 kits out a week -- we have screwed up maybe 4 or 5 of them -- 4 or 5 out of 500 ----that is a good ratio for any mail order business.-- so, how do we handle it?....we send the correct kit or parts (often overnight) without anymore cost to the customer ASAP.
Flashguy--
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All Good Now
Just after my last post, I got an email with the tracking # and they said it was shiped on the 15th. I feel much better. The reason I ordered from these guys was all the post I read saying how good they are and about the customer service. They finally came threw. Better late then never, right.
Just after my last post, I got an email with the tracking # and they said it was shiped on the 15th. I feel much better. The reason I ordered from these guys was all the post I read saying how good they are and about the customer service. They finally came threw. Better late then never, right.
chronik000
New member
yea an extra syringe filter would be needed when using finakits.com b/c i would one bust on me and also he said that he would send a extra and never did and i lost a few cc's b/c of it
GENETIC_FREAK
Banned
PASTE:
Re: Re: Re: Finakits.com aren't to customer friendly are they???
quote:
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Originally posted by johnboy
no flame "flame" but i hear that these absolutely SUCK !
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You first say that you have used every one on the market, now your saying "you've heard" .....
Shocking an opinion based on no actual experience. Truth be known the magic solutin by synthol is exactly the same as Animals. They did an analysis. So lets break down the rest of ALL KITS" oil, sterile vial, syringes, syringe filter, pins, optional coffee filter. Clearly, the biggest variable between kits is the person(s) using them. For the reading impaired, there is a step by step photo instruction page on synthols site in addition to the detailed instructions included in the kit. (none of these steps requires heat "johnboy") If thats not enough, one can reach them directly by phone. As far as customer service, all orders made before 3:30 central time are shipped priority(unless specified otherwise) the SAME day. There are no 6 day delays, no multiple emails going ignored, and no threads complaining about poor delivery time or customer service.
Re: Re: Re: Finakits.com aren't to customer friendly are they???
quote:
--------------------------------------------------------------------------------
Originally posted by johnboy
no flame "flame" but i hear that these absolutely SUCK !
--------------------------------------------------------------------------------
You first say that you have used every one on the market, now your saying "you've heard" .....
Shocking an opinion based on no actual experience. Truth be known the magic solutin by synthol is exactly the same as Animals. They did an analysis. So lets break down the rest of ALL KITS" oil, sterile vial, syringes, syringe filter, pins, optional coffee filter. Clearly, the biggest variable between kits is the person(s) using them. For the reading impaired, there is a step by step photo instruction page on synthols site in addition to the detailed instructions included in the kit. (none of these steps requires heat "johnboy") If thats not enough, one can reach them directly by phone. As far as customer service, all orders made before 3:30 central time are shipped priority(unless specified otherwise) the SAME day. There are no 6 day delays, no multiple emails going ignored, and no threads complaining about poor delivery time or customer service.
gearedup50
New member
chemripped is one of the best bros in the business and people that have screwed up he has overnighted them other stuff they needed to help them out!
I guess you can't satisfy everyone and with as many orders as he has every week there is bound to be a problem once in a while! I only hear 1 bad complaint for every 100 or so great comments about him to me that is great service!
I guess you can't satisfy everyone and with as many orders as he has every week there is bound to be a problem once in a while! I only hear 1 bad complaint for every 100 or so great comments about him to me that is great service!
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basskiller
Guest
I'm still looking for an answer Johnboy to my question and GENETIC_FREAK's!
chronik000
New member
I'm gonna have to try ole t's, hey, did u guys have any problems with finakits.com filters busting on yall, i lost a few cc's b/c of that and it pissed me the fuck off! 
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