Everyday

[Smurfy]

So I have a team of 15 reps and 2 supervisors working for me in a Call Center environment. Everyday either someone is calling out, has the day off, or is late to work.

I cant recall a day since I started where I had a full staff for the day. This is nuts.

I start each day off already two staff behind because I have two folks out indefinitely for medical reasons (well one is being fired this week for job abandonment for not submitting a note from her physician for being off since the 2nd week in March).

but yeah. I can only imagine how awesome an operation we would be if everyone would just come to work.

unreal.

 

[KillahBee]

Such is the nature of that work environment

Have you looked at what management is doing wrong to cause all this??

 

[fistfullofsteel]

time to have a meeting and set the rules and consquences and the first person to break a rule gets canned on the spot. you see how fast people get their shit together.

 

[pintoca]

smurfy, you versed in ITIL? since you work in a call center env.

 

[Smurfy]

smurfy, you versed in ITIL? since you work in a call center env.

no what's ITIL?

 

[pintoca]

no what's ITIL?

Methology for Service Management. Entirely based on BEst PRactices and not on some mental masturbation by some self-proclaimed guru.

It's the list of methods and procedures of people that excel in Service Management/Delivery.

I did the training last year, that thing rocks, I can only recommend it if you have to guarantee SLAs or simply a specific service to a customer

 

[Smurfy]

Methology for Service Management. Entirely based on BEst PRactices and not on some mental masturbation by some self-proclaimed guru.

It's the list of methods and procedures of people that excel in Service Management/Delivery.

I did the training last year, that thing rocks, I can only recommend it if you have to guarantee SLAs or simply a specific service to a customer

Is it an acronym? I'm interested in anything that might be of use to me in this current role. How can I get a hold of this you speak of? Or is it simply a training/seminar?

 

[TC2]

So I have a team of 15 reps and 2 supervisors working for me in a Call Center environment. Everyday either someone is calling out, has the day off, or is late to work.

I cant recall a day since I started where I had a full staff for the day. This is nuts.

I start each day off already two staff behind because I have two folks out indefinitely for medical reasons (well one is being fired this week for job abandonment for not submitting a note from her physician for being off since the 2nd week in March).

but yeah. I can only imagine how awesome an operation we would be if everyone would just come to work.

unreal.

you must work for the government or the state???

It's so pathic here at the state of Texas that they actually have those little motorized scooters for WHEN PEOPLE GET SO FUCKIN FAT THAT THEY ARE CONSIDERED "DISABLED".

 

[Smurfy]

you must work for the government or the state???

It's so pathic here at the state of Texas that they actually have those little motorized scooters for WHEN PEOPLE GET SO FUCKIN FAT THAT THEY ARE CONSIDERED "DISABLED".

No. Private company. But it's been my experience thus far that our HR dept is averse to taking action when necessary. In my old job back in Chicago, we as managers had much more leverage and power when it came to making staffing decisions. Here, we have to ask HR and hope they come back with a timely and appropriate course of action. Ive been trying to get them to agree to fire this one chick for job abandonment for weeks now considering that she has not been to work since mid-March with no doctor's excuse for being out and no phone calls in weeks. Unreal.

 

[pintoca]

Is it an acronym? I'm interested in anything that might be of use to me in this current role. How can I get a hold of this you speak of? Or is it simply a training/seminar?

shit I have lots of material, some of it in German, some of it in English (lots of tests though).

shoot me a PM with your email addy, I'll see what I can do.

(don't forget the chesticle pics)

over here, a certification in ITIL raises your market value significantly, since nowadays most of what we people do is Service Management in one way or the other, we are all cogs in the big Service wheels

 

[Smurfy]

shit I have lots of material, some of it in German, some of it in English (lots of tests though).

shoot me a PM with your email addy, I'll see what I can do.

(don't forget the chesticle pics)

over here, a certification in ITIL raises your market value significantly, since nowadays most of what we people do is Service Management in one way or the other, we are all cogs in the big Service wheels

Agreed. You have a PM

 

[jh1]

Fire everyone.

Start with yourself.

 

[pintoca]

notice how I manage to get rid of smurfy with some huge collection of reading material.

my plan is working with utter perfection

 

[Smurfy]

notice how I manage to get rid of smurfy with some huge collection of reading material.

my plan is working with utter perfection

ha! not so fast! I can multi-task

 

[pintoca]

ha! not so fast! I can multi-task

damn girl, go read some more

 

[Raptorex]

Yes, you can call me Nostradamus...you didn't think I knew my shit did ya.

 

[PICK3]

Tell your peeps to quit calling me during Springer.