DRRman and his account

[EF Sam]

Ok, I wanted to post this here so people would understand.

Drrman, is a current PAYING member of Elite Fitness that was caught up in a situation with Pay Pal.

Unfortunately, when he logged into the boards and couldn’t get in, and then sent an email to us he was told that his account was Platinum Disabled for non-payment.

The reason that we were not able to cross-reference his situation is that Pay Pal gave us a personal older email address for him, and it did not match anything that was in our system.

I have called and spoke with him on the phone and cleared the matter up and activated his account. He is a current member in good standing and I apologize for the situation ever happening.

As a point to the rest of the members of the board, if something like this ever happens in the future, please simply call or explain your situation in full to us before you react in a negative way on the boards. When posts start screaming at us and we don’t have all the information, we have no way to help. In this case after about 10 PMs to each other, we got to the end of the anger and the beginning of information so that I could actually try and help.

 

[drrman]

Thank you sam, again, i apologize for my flying off the handle, but from where i was setting it seemed as if i was getting screwed. EF Sam was very professional and helpful even during my raging to get all this straightened out

 

[Lestat]

I also was able to speak with EF Sam today and appreciated his professionalism and support.

If I were to give a bit of advice to George and EF in general, I would say work on your communication.

Instead of acting first and asking questions later, I would first send email to those who are about to be effected. I know in the case of system error this is not always possible. I work in IT and deal with cutomers and system downtime. There are planned and unplanned events. Unplanned events cannot always be handled as we would want to, but planned events, such as a change in service, could be and should be communicated upfront.

Communication goes a LONG way.

 

[Juice Authority]

I also was able to speak with EF Sam today and appreciated his professionalism and support.

If I were to give a bit of advice to George and EF in general, I would say work on your communication.

Instead of acting first and asking questions later, I would first send email to those who are about to be effected. I know in the case of system error this is not always possible. I work in IT and deal with cutomers and system downtime. There are planned and unplanned events. Unplanned events cannot always be handled as we would want to, but planned events, such as a change in service, could be and should be communicated upfront.

Communication goes a LONG way.

Excellent points.

 

[drrman]

i do have to say on EF's behalf, when we email, we don't always use an email they have on file, and they often don't know who they are dealing with, as in my case

 

[Juice Authority]

I'm glad it worked out for you.