Metasomatized Ijolite
New member
I got my September bill and noticed that they had raised the interest rates from 4.99% to 13.9% on purchases and from 19.9% to 24.9% on cash advances. I called them to find out what was going on and they informed me that they mailed out a letter changing the terms. They said that they weren't making enough money off of me at my old rates. Anyway, I never received the supposed letter that they sent. They're required to offer an option to "opt out" of the new terms but you must close the account. I told them that's what I wanted to do. Three people including one that was supposedly a manager told me basically "tough luck, we're not responsible for the post office". That's bullshit. How do I know that they even sent it? I have a $6,500 balance. Somehow they have down that $1,000 of it is in cash advances. I took out one cash advance for $300 two years ago. This is a huge change in the contract that is going to cost thousands of dollars more. They should be required to send the notification by registered mail. That's total bullshit to just say "Well, we mailed it, it's your fault". One of the bitches I talked to even accused me of throwing it in the trash! The irony is that if I were to send my payment by mail and it got lost they would slap a late fee and god knows what other penalties. If I called them to ask for the late fee to be waived they would tell me that it's my responsibility to make sure the payment is received on time. It's funny how they don't think it's their responsibility to make sure that I receive the notice of contract change.

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and here they pay like $600 a month so they are REALLY saving money with the whole outsourcing, when you work in their callcenter you are required to leave ur purse and all ur belongings in a locker outside, you cant even have a pen or paper in your micro cubicle.... it's a very awful job.... working forn Capitol One or for GE (that's right, general electric) is the lowest you can fall here....