Platinum Supplier UGL OZ - Aussie Domestic Source (Updates & Reviews)

[the_alcatraz]

Hey all,

I just wanted to write a quick follow up post regarding the results of the Sparta Aromasin 12.5mg product. While our oils and the majority of our orals all tested into the deep 90s or better, we identified a production issue with the Sparta Aromasin 12.5mg product which resulted in the average dose per capsule coming back at an accuracy level outside of our acceptable level of standards.

As such, anyone who ordered Sparta Aromasin during the month of August and was affected by this batch has been issued a coupon code for the difference in dosage. All coupons have already been emailed to those affected and your coupon code is available for immediate use. I'd also like to note that this applies to all of your orders that contained the Sparta Aromasin and their respective quantities.

For example, if you ordered 2x Sparta Aromasin, you'd receive a credit of $x*qty, so if you placed multiple orders, you'd receive multiple emails each with a unique coupon code for the total value of the Aromasin ordered that was affected by the dosing issue.

This coupon code has no restrictions and can be used towards any product on the site (inc. sales items). This coupon does not expire. However, in order to use the coupon, please be aware that you need to order using the same email address that you used when you placed your order as the coupon is linked to your email address for verification purposes.

As mentioned previously, we strive to offer only the best quality products we possibly can to our customers and we will continue to do that through frequent testing, and when necessary we'll make improvements to our quality assurance processes to ensure that issues like this happen as rarely as possible.

I'm also happy to inform you that we've also identified the cause of the issue and have made the necessary changes to our internal production procedures to ensure that this problem does NOT happen again.

We sincerely apologise for the inconvenience, but as always, we are fully committed to being transparent to such issues and doing what ever is necessary to make things right when ever possible. This is one such case.

Our business is built on your trust and that is something we do not, and will not, ever take for granted.

Once again, thank you for your understanding and your continued support. If you have any questions, please do not hesitate to email us at [email protected] and we'd be happy to assist you further.

Warm regards,

AJ

only a legit source to the gills would post this bro
EF fam is real proud of you and your way of doing biz!

 

[UGL OZ]

only a legit source to the gills would post this bro
EF fam is real proud of you and your way of doing biz!

Thank you brother. Being transparent is incredibly important to our credibility - even when it means discussing an error we've made or a product that has produced results that aren't optimal. We must always hold ourselves accountable and customers need to be informed. Trying to suppress information only does more harm than good. Identifying an error, being open about it, reimbursing when necessary and making the necessary changes to internal processes to minimise the potential of things like this occurring in the future will always be the best way of moving forward.

Owning up to mistakes and making changes to ensure that they don't happen again only makes us a better vendor which not only helps to improve but those improvements also benefits our customers. At the end of the day, mistakes happen, but when handled properly you can turn a negative situation into a positive one. We have an obligation as a vendor to be open and honest to the customers who place their trust in us and that will never change.

AJ