Trouble with Napsgear

[jray92]

Hey so I'm new here I made this account just for this post. I've used naps gear on and off for like 6 years and have never had an issue I always ordered domestic and I always get it within a week. But this time I ordered just a small package and it delivered to a completely different state, customer service got in touch with me and said they're not sure what happened but they were looking into it but as of now there has been no store credit issued no update on if they're going to reship the package. The lady with customer service hasn't responded to any emails since this morning. I'm just kind of lost and looking for any advice here.

 

[the_alcatraz]

Hey so I'm new here I made this account just for this post. I've used naps gear on and off for like 6 years and have never had an issue I always ordered domestic and I always get it within a week. But this time I ordered just a small package and it delivered to a completely different state, customer service got in touch with me and said they're not sure what happened but they were looking into it but as of now there has been no store credit issued no update on if they're going to reship the package. The lady with customer service hasn't responded to any emails since this morning. I'm just kind of lost and looking for any advice here.

napsgear is legit bro but they big some some issues can happen
their rep is here @jasonhill800

 

[SteveMobsterG]

So one post just to say 1 of 7 orders was an issue? Why?

 

[jray92]

So one post just to say 1 of 7 orders was an issue? Why?

Because I'm having trouble getting any info from customer service. Not trying to be a jerk but I thought it was pretty obvious why??

 

[stevesmi]

@jasonhill800 will get you taken care of

Man the postal service has been a mess lately. My in laws had a gift delivered to another city last week and my gf had a purse stop tracking. Also I ordered a custom rod that was supposed to be here yesterday and it’s not moving at all.

They are fucking with the Mail ahead of the election on purpose

 

[2Thick]

Hey so I'm new here I made this account just for this post. I've used naps gear on and off for like 6 years and have never had an issue I always ordered domestic and I always get it within a week. But this time I ordered just a small package and it delivered to a completely different state, customer service got in touch with me and said they're not sure what happened but they were looking into it but as of now there has been no store credit issued no update on if they're going to reship the package. The lady with customer service hasn't responded to any emails since this morning. I'm just kind of lost and looking for any advice here.

This isn't a napsgear issue. It's a post office issue.

 

[Ulter]

Definitely reach out to Jason on here. He is their rep. He will get you sorted out. I'm sure that the post office screwed up as usual.

 

[ROIDDERS]

They will get you taken care of. Napsgear has been in business for a long time and they have a very loyal customer base for a reason.