No tantrum. If it was a tantrum I would have just deleted your post and your account.
Everyone didn't have delays. lol @ the 30 or so people posting being everyone. Try out of 5000 - 10,000 orders, maybe a couple hundred at most were delayed. Not a bad ratio at all. Too bad we don't hear about the ones where everything was "A+ all around." I don't want to get into how things work with these companies, but it's not as simple as many people here think. It's actually quite complex for very good reasons.
Believe me there are very good reasons for the delays. They shouldn't be gone into on the open boards either. Sorry. But there are still reasons why, on any given order your shipment may be delayed or not show up at all. I've had both happen. It's the nature of the beast when dealing in these matters. A good company will make that up to their customers...even when it's NOT their fault. They take the hit out of their profits and make it right with the customer. Rx does that.
Now, when there's a problem the steps to take are;
1. submit a ticket to support. Make sure you aren't using a hotmail or msn mail or similar type services. They tend to block the emails altogether and you may never know they sent a message. I use hushmail and I get a response every single time anything happens to the order.
If you don't hear back in 3-4 days and you've checked your junk mail and you're not using hotmail, msn, yahoo, etc.
2. PM A rep
If you don't hear back in 7-10 days
3. PM one of the Executive Mods here (ceo, needtogetaas, hurricane) and they will do their best to help you.
A lot of times, if something happens, RXHD doesn't know until the customer contacts them. If they respond to the customer and the customer doesn't get their email due to using hotmail, etc., the customer gets pissed and blows up on the forums instead of thinking for a fucking minute about why they're not being contacted, and maybe trying another method to reach the company or a company rep.
If I sound irritated it's because I've been saying the same things over and over and people refuse to listen because it's easier and just human nature to blame someone else. And they won't try to find out who to blame, they'll just blame the company regardless if the blame should be with postal services or whatever else. People don't like to think for themselves anymore, to figure out how to be proactive in resolving an issue. They'd rather just bitch about it to everyone.