Here are a few of the other allegations from the complaint:
* DirecTV requires a 24-month commitment but offers only 12-months worth of discounts. Terms for the offer are spelled out in newspaper ads in 5.5 point-sized fonts, barely readable to the naked eye.
* The sales scripts used by telemarketers include nothing about the terms and conditions on the discount plan.
* To receive the $29 monthly price, consumers must use an automatic payment method. Failure to do so adds $5 to the monthly bill.
* Customers who refuse a credit check or have bad credit face "hundreds of dollars" in extra fees.
* In order to get the promotional rate, some customers are required to file rebate forms. The rebate, which is applied as a deduction to monthly bills and spread out over many months, can be voided if a customer is late with a payment, bumping them up to a higher price. Also, some consumers complain that their rebates have been unfairly denied. And because rebates can take time to process, some customers say they were forced to pay a higher price during their first months of service.
* When consumers complain about defective equipment and the equipment is repaired, their service contract requirement is often renewed without their knowledge for another two years.
* Consumers report being signed up for a $5.99 monthly service maintenance plan they didn't want. When they cancel, they can be charged a $10 early termination fee.
* Consumers who are given "Free HBO" stations for a trial period are often rolled into a paid subscription without their express consent.
* Consumers who buy a DirecTV unit at an electronics store like Best Buy have been unknowingly enrolled in a lease agreement. Even thought the units are purchased like any other electronic equipment -- often for around $100 -- the consumers don’t own them. If they fail to activate DirecTV service, they can face a $150 "activation failure" fee. If they turn off the service early, they can face a $480 early-termination fee and must return the unit to DirecTV.
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