I had a few problems with UPS. I went down there, walked right in to the package sorting area with the trucks and told them I was there to get my package. It was misrouted, misplaced, etc. B.S. - 30 mins later I had my package. Now they pretty much leave everything at my door.
Not that I was that intimidated or threating, I did not threaten anyone, but whoever was stealing packages at that location obviously did not want to risk someone like me comming down to make a stink about it right in the warehouse. Thats what happens though when business put their name all over the box and the UPS guy can tell if it is high end electronics or the like.