certs are not the way to go in my opinion. I'm an IT professional with 5 years of experience at a fortune 500 (wireless company even). The certs are ok, don't hurt, but won't make a candidate hireable alone. Your work in a related field helps, but a good thing to do would try to get some IT support job in the network operations center of a large company. You don't need much experience at all to start and you can really learn a lot hands on that way which ends up being much more enticing to prospective employers.