If you ordered and got like that could be because of the cold weather or if is tne some one fucked up anyway what zed, said will work or you can use a hot plate,stove and a pan would work. put your vials in a pan with some water on low/med, not to hot until the crystals dissolve shouldnt be more than 5-8 minutes put a needle in the stoper to vent. this will get it to hold again just be aware that the more u do this the potency of your product will decrease