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Hi everyone. I want to relay a funny work story.
Our business, among other things, manages a lot of litigation for insurance companies. When I say "a lot", I mean, several hundred million dollars per year, per client.
In order to do this, we have hired about two dozen lawyers and some support people. The "legal section" is divided into two groups: litigation preparation / investigation, and litigation resolution. Each is headed by a group leader.
The group leaders had been reporting to the Director of Operations, who is effectively a COO. Some stuff went down, and the COO was fired. He was not immediately replaced, so the responsibilities of running operations fell on the Office of the Chairman, which is populated by our CEO, CFO, General Counsel, and me.
One of the things that our litigatiion groups have to do is update our clients quarterly on the status of high profile negotiations or litigation. They do this via narrative reports, usually a page or two. With the loss of the Director of Operations, both groups fell behind on reporting to the client. When a client spends a third of a billion with you, this is pretty bad.
So I met with the group leaders and put together a plan to get caught up. The litigation prep guy got caught up. The resolution group lead, in spite of having an assistant, did not get caught up.
In the interim, we have hired a new COO, he starts very soon. I am trying to get the litigation resolution group leader squared away so he can make a decent impression with his new boss. So I put something in place where he would have to send the reports to the relationship manager (a single point of contact for the client) and then the relationship manager would send them to the clients. This way, when the new COO comes on board, the problem is being solved, rather than needing to be solved. Does it affect me? not even a little bit. I am just trying to get this taken care of.
So yesterday I get an email from the litigation resolution group lead, who wants to send the reports directly to the client. He actually wrote,
Why can't I send the reports directly to "client name?" That's why I used to do before I lost control and the process became overwhelming.
Amazing.
This guy, FYI, makes $110K per year plus bonus (approx 33% of salary) and stock options. Scares me sometimes.
Our business, among other things, manages a lot of litigation for insurance companies. When I say "a lot", I mean, several hundred million dollars per year, per client.
In order to do this, we have hired about two dozen lawyers and some support people. The "legal section" is divided into two groups: litigation preparation / investigation, and litigation resolution. Each is headed by a group leader.
The group leaders had been reporting to the Director of Operations, who is effectively a COO. Some stuff went down, and the COO was fired. He was not immediately replaced, so the responsibilities of running operations fell on the Office of the Chairman, which is populated by our CEO, CFO, General Counsel, and me.
One of the things that our litigatiion groups have to do is update our clients quarterly on the status of high profile negotiations or litigation. They do this via narrative reports, usually a page or two. With the loss of the Director of Operations, both groups fell behind on reporting to the client. When a client spends a third of a billion with you, this is pretty bad.
So I met with the group leaders and put together a plan to get caught up. The litigation prep guy got caught up. The resolution group lead, in spite of having an assistant, did not get caught up.
In the interim, we have hired a new COO, he starts very soon. I am trying to get the litigation resolution group leader squared away so he can make a decent impression with his new boss. So I put something in place where he would have to send the reports to the relationship manager (a single point of contact for the client) and then the relationship manager would send them to the clients. This way, when the new COO comes on board, the problem is being solved, rather than needing to be solved. Does it affect me? not even a little bit. I am just trying to get this taken care of.
So yesterday I get an email from the litigation resolution group lead, who wants to send the reports directly to the client. He actually wrote,
Why can't I send the reports directly to "client name?" That's why I used to do before I lost control and the process became overwhelming.
Amazing.
This guy, FYI, makes $110K per year plus bonus (approx 33% of salary) and stock options. Scares me sometimes.
We are some arrogant fucks, yes, but we also changed an industry. 
