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Testosterone boy
New member
I took my month old large format HP printer into one of their service centers twelve days ago.
After twelve days they inform me that I have to pick it up and send it to HP myself.
I am not impressed at all with this service by either HP or C*** USA.
I would have thought that perhaps HP and Comp U** would recognize that acts like this destroy customer goodwill and repeat business.
I wonder about the economics of providing reasonable customer service. Forcing me to send it in may be acceptable but waiting almost two weeks really ticked me off.
After twelve days they inform me that I have to pick it up and send it to HP myself.
I am not impressed at all with this service by either HP or C*** USA.
I would have thought that perhaps HP and Comp U** would recognize that acts like this destroy customer goodwill and repeat business.
I wonder about the economics of providing reasonable customer service. Forcing me to send it in may be acceptable but waiting almost two weeks really ticked me off.
