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4rx .com

Hey 4rx, on my last order I got some accutane caps. I got everything I ordered but I've noticed that some of the capsules hav been crushed and are pretty much useless. The powder just falls out everywhere when I remove the cap from the foil packaging. I'm not tryin to bitch, just wanted to let you know. Maybe you could package them in a box instead of an envelope next time. It prob got sat on by some fat ass postal guy.
 
herdus33 said:
Hey 4rx, on my last order I got some accutane caps. I got everything I ordered but I've noticed that some of the capsules hav been crushed and are pretty much useless. The powder just falls out everywhere when I remove the cap from the foil packaging. I'm not tryin to bitch, just wanted to let you know. Maybe you could package them in a box instead of an envelope next time. It prob got sat on by some fat ass postal guy.


Sorry to hear that herdus...It might happen to a small number of our orders.
Looks like you were part of that unlucky group.

I appreciate your honesty and feedback, will pass the info to our shipping department and ask for extra cushioning.

As far as your loss, please send me a PM and I will give you an extra bonus on your next order.

Regards,

Sam
 
4rx.com said:
Sorry to hear that herdus...It might happen to a small number of our orders.
Looks like you were part of that unlucky group.

I appreciate your honesty and feedback, will pass the info to our shipping department and ask for extra cushioning.

As far as your loss, please send me a PM and I will give you an extra bonus on your next order.

Regards,

Sam

Thanks for the response. I've sent you a PM. This just shows you have good customer service to the rest of the EF members. :)
 
herdus33 said:
Thanks for the response. I've sent you a PM. This just shows you have good customer service to the rest of the EF members. :)

hey thanks...
we want to be transparent and it is good for other memebers to be aware of others shopping experiences.
Sometimes things can go wrong with an order...get damaged, get lost, get stolen...
The importnat thing is how we deal with it afterwards...

So I am glad to have these discussions and clear some doubts other memebers might have.


Sam
 
i have read a few posts from good bros on here stating that they were specifically told their order was shipped then weeks go by and then told that wasn't the case and that it was now just leaving.

Why is this happening?

4rx.com said:
hey thanks...
we want to be transparent and it is good for other memebers to be aware of others shopping experiences.
Sometimes things can go wrong with an order...get damaged, get lost, get stolen...
The importnat thing is how we deal with it afterwards...

So I am glad to have these discussions and clear some doubts other memebers might have.


Sam
 
Hi Guardian,

Could this be for orders placed between March 20th and March 25th as well as February 9th, 13th, 18th and 22nd?

These was a general shipping issue on these days that paralyzed operations of the top online pharmacies.
It was not only something that affected us, but the whole industry.

ALL the affected customers were given the choice to receive a full refund or to allow us to re-send the order with some sort of compensation bonus.

Orders are processed and shipped within 48h of being received and we see a healthy re-order ratio so do know that overall customers are satisfied.

Nevertheless, there are some cases when, factors which are out of our control, affect our business.
Again, the way we deal with these cases is the key.

I am willing to add a direct LIVE CHAT channel with our support team for all EF memebrs.
So you can chat with them while you check out EF...

I know now is not the best time though...

regards,

Sam
 
They very well could of been. As long as the lines of communications are open and members are treated right I expect that this will be a great partnership.

Do u plan on being more visible on the boards promoting your site?

4rx.com said:
Hi Guardian,

Could this be for orders placed between March 20th and March 25th as well as February 9th, 13th, 18th and 22nd?

These was a general shipping issue on these days that paralyzed operations of the top online pharmacies.
It was not only something that affected us, but the whole industry.

ALL the affected customers were given the choice to receive a full refund or to allow us to re-send the order with some sort of compensation bonus.

Orders are processed and shipped within 48h of being received and we see a healthy re-order ratio so do know that overall customers are satisfied.

Nevertheless, there are some cases when, factors which are out of our control, affect our business.
Again, the way we deal with these cases is the key.

I am willing to add a direct LIVE CHAT channel with our support team for all EF memebrs.
So you can chat with them while you check out EF...

I know now is not the best time though...

regards,

Sam
 
Well as you can see today is my first day posting.
I am here to stay if you guys welcome me.
I certainly appreciate the feedback and open mind everyone has.

Again, i am here to help, so any issues, questions, clarifications before or after placing an order, let me know.
I will also work with EF management on adding a direct Live Chat Channel with customer support for the valued EF members.

So all that being said, I am glad to announce that we have updated the Exclusive 4rx/EF Members Page and we are now offering a 15% discount for a limited time.

So make sure you visit http://www.4rx.com/promos/elitefitness/index.html?kbid=6847 and get your 15% off !
 
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