In order to ensure maximum discretion in shipping and to be able to offer You a safe and reliable shipment, Your order was transferred to an appropriate shipping point for dispatchment to final destination.

We were just informed, that the dispatchment of Your order was strongly delayed due to some unfortunate and unforeseen customs clearance at the selected shipping point. Therefore the final dispatchment was not carried out according to our schedule and records, and according to what was earlier confirmed to You by email.

This what not an oversight, but a lack of communication by the postal service and customs agency in charge at selected shipping point and country.

We are terribly sorry for this delay and all inconvenience this might have caused You.

This incident means:

- Your order was completely processed, packaged according to our packaging procedures and prepared for dispatchment the date earlier confirmed through email.

- Your order did leave our packaging facilities and was transferred to selected shipping point for final dispatchment the date earlier confirmed through email.

- Your order was not dispatched and in transit to Your destination as we earlier thought, but held at selected shipping point until now.

- Your order has now been confirmed properly dispatched and is now in transit to destination address for delivery.

- The estimated deliverance time stated in the earlier sent dispatchment confirmation, should be counted from this day forward, along with any other time related shipping issues.



Once again we deeply apologize this incident and we would like to offer You a free shipment with next order to make up for all inconvenience this have caused You.

We also ask You to please not hesitate in contacting our Customer Service Department for any further questions regarding this issue and for any other information regarding Your order and shipment.