Could be alot of things. Verizon is not allowed to offer the isp side in ohio so you must have verizon and a isp that offers dsl. And they both blame each other whenever there is a problem. I get a problem with my speeds and pings. I have friends who do trace routes for me to help find the problem and its almost always ISP being bottlenecked. I also threw my Linksys router in the trash and took thats shitty fujisu modem i had and smashed it off the wall when i was on fina. lol. I since bought CISCO 678 DSL Modem / Router and it made a difference also. It is hard to fucking program but it has helped my home network out alot.