"By-and-large, these are families that are just waiting to get out of here. They are frustrated; I would be, too. I get frustrated at the cash register counter when the paper runs out."
I know this guy. When he was a one-star general he was deputy commander of Fort Benning. He's not afraid to speak his mind, but a lot of what you're hearing is typical bluster by a guy who has a staff to go behind the scenes and do all the work.