If you work in customer support.....

[TC2]

DON'T HAVE AN ACCENT SO FUCKIN THICK THAT I CAN'T UNDERSTAND A FUCKIN WORD YOU SAY.

For fucks sake, I just got off the phone with linksys after waiting about 45 min on hold.

I finally got sick of it and asked for sombody born in this country.

 

[mdd]

oh my god, dont even get me started


let me guess, u called Dell customer support?

 

[jerkbox]

they outsource a lot of customer support to india my friends...and will probably be doing a lot more in the future

 

[TC2]

no Linksys, I kid you not,This guy was from india or somewhere and I couldnt understand 98% of the shit he was saying.

 

[Dial_tone]

Linksys is in Irvine, CA but they were bought out by Cisco recently. Don't be shocked if you start hearing Indian accents.

 

[TC2]

Bingo!!

 

[NoDaddyNo]

They actually spend a lot of time and effort to train them to speak English with an American accent. The downside is that they usually end up with a Texan or Souther style accent and they say dated phrases that were signs that one was hip about 5 years ago.

When I ordered my laptop from Apple, I had an overexcited guy named Sedj.
Sedj wasn't overly helpful and there was a lot of repeating on both sides of the conversation.

I sure as hell couldn't do customer service for another other country.

If it really bothers you - they also do a lot of customer service out of Canada. Anywhere they can pay someone to do it more cheaply - there is no reason they need to be physically located in the States in order to do it - but yes, the accents are a barrier to entry.

In the end - this doesn't solve the problem that you shouldn't have bought a Linksys.

 

[TC2]

"In the end - this doesn't solve the problem that you shouldn't have bought a Linksys."

I've never had a problem with linksys before, usually they work flawllessly.

 

[mdd]

what pisses me off is that when you call to order, and give them your credit card # for 2k$, everyone speaks fine and things go well

once they have your money they dont gvie a fuck

 

[TC2]

I can usually decifer(sp?) accents, but this was utterly useless.

 

[NoDaddyNo]

I've never had a problem with linksys before, usually they work flawllessly.

I used to think that too. Had enough of them die on me that I finally just switched to Netgear - than I was like "ohhh, now I see why everyone was telling me that I shouldn't use Linksys."

But at home I currently have D-Link - they just don't make it easy to get Netgear here.