ComCrap is the cable company. Don't you mean ComPuke when referring to the computer company?
A friend of mine with a ComPuke had his hard drive go and took it to the dealer to have it replaced. The computer would not boot up with the replacement drive, as apparently part of ComPuke's BIOS is on the hard drive rather than all it being on a ROM chip. He had a hell of a time getting it repaird properly. He swore he'd never buy a ComPuke or deal with CompUSA (ComPuka) as they pushed him into buying the machine in the first place and were recalcitrant in honoring the service contract.